Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Jack Pot (“we”, “our”, “us”) collects, uses, stores, and protects customer information when you use our website or purchase our products.

1. Information We Collect

We collect the following types of information:

A. Personal Information

Collected during signup, ordering, or customer communication:

  • Full Name
  • Mobile Number
  • Email Address
  • Shipping & Billing Address
  • Payment Information (not stored on our servers)

B. Device & Technical Information

Automatically collected when visiting the website:

  • IP Address
  • Browser Type
  • Device Used (Mobile/Desktop)
  • Cookies & Tracking Data
  • Pages Visited, Clicks, Session Duration

C. Order & Communication Data

  • Order history
  • Customer service queries
  • Feedback, reviews, or messages

2. How We Use Your Information

Your information is used for the following purposes:

A. Order Processing

  • To process and deliver your order
  • To send order confirmations, updates, and delivery notifications
  • To arrange COD verification and pickups (if applicable)

B. Customer Support

  • Responding to inquiries
  • Resolving complaints
  • Verification of return requests (including unboxing videos)

C. Marketing & Personalization

  • Sending promotional messages, discounts, and new product updates
  • Personalizing product suggestions
  • Running ads on social media platforms (with your consent where required)

D. Website Improvement

  • Analytics for improving user experience
  • Detecting fraudulent or suspicious activity
  • Enhancing website performance

3. Cookies & Tracking Technologies

We use cookies and tracking technologies to:

  • Improve website performance
  • Save user preferences
  • Analyze traffic patterns
  • Serve personalized ads and offers

You may disable cookies in your browser settings, but certain website features may not work properly.

4. Sharing of Your Information

We do not sell or trade customer data. However, we may share information with:

A. Trusted Third-Party Partners

  • Courier & Logistics Providers
  • Payment Gateway Providers
  • SMS/Email Service Providers
  • Analytics & Advertising Tools (e.g., Google, Meta, etc.)

These partners receive only the necessary information required to provide their services.

B. Legal Requirements

  • When required by law or government authorities
  • When needed for fraud prevention and security
  • When necessary for the protection of our rights, property, or safety

5. Payment Information Security

  • All online payments are securely processed through certified and encrypted payment gateways.
  • Jack Pot does not store card numbers, CVV, or banking passwords.
  • COD payments do not require sharing any financial information online.

6. Data Protection & Security

We take all reasonable security measures to protect your data, including:

  • SSL encryption where applicable
  • Firewall and security monitoring
  • Limited internal access to customer information
  • Regular system checks and updates

However, no online system is 100% secure, and customers use the website at their own risk.

7. Your Rights as a Customer

You have the right to:

  • Request access to your personal information stored with us
  • Request correction or update of your information
  • Opt-out of marketing messages at any time
  • Request deletion of your account or personal data (subject to legal and accounting requirements)

To exercise any of these rights, please contact our support team using the details below.

8. Data Retention

  • Customer data is retained as long as the account is active or as required for business and legal purposes.
  • Order records, invoices, and communications may be stored for statutory compliance and audit requirements.

9. Children’s Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

Jack Pot reserves the right to modify, update, or change this Privacy Policy at any time. Changes will be posted on this page with the revised date. Continued use of the website after such changes means you accept the updated Privacy Policy.

11. Contact Information

For any queries related to privacy or data usage, you can contact us at:

  • Email: contact@jackpotinnerwear.in
  • Phone: +91-9867355799
  • Address: 14A paper box house
    Mahakali caves road
    Andheri East
    Mumbai 400093

If you have any questions or concerns about this Privacy Policy, please reach out to us before using our services or placing an order.